You Build Great Homes. We Make the Handover Just as Good.

It is a Saturday morning, six months after handover. The phone rings.

It is the homeowner. The dishwasher has stopped working, and they want to know if it is covered. You did not supply the dishwasher. You do not know the model number. You are not entirely sure which trade even connected it. But you are the only number they still have, so here you are, on a Saturday, tracking down a contact for an appliance you had nothing to do with.

This is not a defect. This is not your problem. And yet somehow, it is your afternoon.

The Cost Nobody Ever Adds Up

Ask any residential builder what happens in the first twelve months after handing over a home, and they will tell you the same thing. The calls do not stop. Warranty questions. Appliance faults. Requests for the plumber’s number from eighteen months ago. Questions about who did the waterproofing, who supplied the oven, and what the warranty covers.

None of it is malicious. The homeowner just cannot find the information. And because you are the last person who knew everything about that house, you become the default call centre for questions that were never yours to answer.

Every one of those calls is time you are not on site. Not quoting the next job. Not with your family. It adds up to a number that most builders have never actually counted, but would not like to see written down.

And then there is the other side of it.

The Exposure You Are Carrying Right Now

In most Australian states, builders carry legal exposure on major defects for up to six years. That is a long window. And the homeowner who cannot find the right contact does not quietly give up. They escalate. To Fair Trading. To tribunals. To online reviews that live forever.

The builder is always the easiest target. Not because the fault was yours, but because you are the most visible name in the chain. A formal complaint costs you weeks. A tribunal claim costs you more. A scathing Google review costs you the referrals you were counting on.

Most of it is avoidable. Not through better builds. Through better handover.

“I built them a great home and I’m still answering calls about their dishwasher six months later.”

What Handover Should Actually Look Like

Picture the end of your next handover. The keys change hands. The homeowner is smiling. And instead of a folder of paperwork destined for a kitchen drawer, you send them one SMS.

They tap it. Everything is there. Every appliance, every warranty period, every subcontractor contact organised by trade. The plumber. The electrician. The tiler. Every document, searchable on their phone, with reminders before anything expires.

Six months later, when the dishwasher stops working on a Saturday morning, the app tells them it is a manufacturer warranty issue and gives them the number to call. Not you. When the tap drips and they need the plumber, the app shows them the contact and the warranty period. Not you. Only genuine builder defects come back to you, through a documented record that protects both sides.

You hand over the home. They have everything they need. You stop being the call centre.

It Does Not Change the Way You Build

Setting up a property takes around thirty minutes. You log the appliances and the subcontractors as you go through the build. At handover, you send one SMS. That is the whole thing.

No app download required for the homeowner. No training. No explaining how to register anything. They tap a link and it works. And for you, the platform tracks every warranty expiry across your entire portfolio. No blind spots. No homeowner claiming a defect after the window has already closed.

It is not a tech product. It is a tool that gives you your time back and makes your handover look as good as your build.

See it working on a live property. 20 minutes. No commitment.

We will show you Entitle Guard running on a real house with real data. If it does not fit, no hard feelings. But we think once you see it, you will wonder why this has not existed before.

Check our brochure at https://brochure.entitleguard.com
or
Book a demo at https://entitleguard.com