Legal

Entitle Guard™ Privacy Policy

Last updated: 28 November 2025

Thank you for using Entitle Guard™.

This Privacy Policy ("Policy") explains how Entitle Guard ("we", "us", "our", "Service Provider") collects, uses, stores, and shares information when you use our mobile application ("Application") or related services ("Service"). This Service is provided as a Freemium offering and is intended for use AS IS.

By downloading or using the Application, you consent to the practices described in this Policy.

1. Introduction

This Policy describes:

  • The types of information we collect
  • How we use and share that information
  • Your rights and choices
  • How we safeguard your data

We are committed to protecting your privacy and ensuring a safe user experience.

2. Information We Collect

We collect information in three main ways:

2.1 Information You Provide Directly

When using the Application, you may provide personal information, including but not limited to:

  • Name
  • Email address
  • Residential address
  • Profile details
  • Documents you upload (for example, receipts, warranties)

This information is used to deliver the core features of Entitle Guard™.

2.2 Information Collected Automatically

When you access or use the Application, we may automatically collect:

  • Device Information (OS type and version, hardware model)
  • IP Address
  • Usage Data (pages viewed, features used, time spent)
  • Crash reports and performance diagnostics
  • App interaction patterns

This information helps us maintain and improve the Application.

2.3 Location Information

The Application does not collect precise GPS coordinates.

However, it does collect approximate device location for:

  • Providing relevant recommendations
  • Enabling location based features
  • Analytics and trend analysis
  • Improving performance and user experience

Aggregated and anonymised location data may be shared with third party services for analytics and optimisation.

2.4 Information from Third Parties

We may receive information from:

  • Analytics providers
  • Crash reporting services
  • Authentication services
  • Cloud storage services

Each third party provider has its own privacy policies.

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our Application
  • Personalise your experience
  • Develop new features and services
  • Communicate important updates, notices, or marketing messages
  • Ensure Application security and fraud prevention
  • Analyse usage to improve performance

Your information may also be used in aggregated or anonymised forms for analytics and service optimisation.

4. Information Sharing

We do not sell your personal information.

We share information only under these circumstances:

4.1 With Your Consent

You will be informed and have the choice when sharing is optional.

4.2 With Trusted Service Providers

We may share data with third parties that help us operate the Application, provided they agree to:

  • Use the data only on our behalf
  • Follow this Privacy Policy

Examples include:

  • Google Play Services
  • Google Analytics for Firebase
  • Firebase Crashlytics

4.3 For Legal Compliance

We may disclose information:

  • To comply with a subpoena or legal request
  • To protect our rights or property
  • To protect user safety
  • To investigate fraud or security concerns
  • To respond to government authorities

5. Third Party Services

The Application uses external services with their own privacy policies. We encourage you to review them:

  • Google Play Services
  • Google Analytics for Firebase
  • Firebase Crashlytics

We do not control and are not responsible for how these third parties manage your data.

6. Opt Out Rights

You can stop all collection of information by the Application at any time by:

  • Uninstalling the Application from your device
  • Disabling permissions on your device (may limit functionality)

You may use your device’s standard uninstall processes.

7. Data Retention Policy

We retain personal information:

  • For as long as you use the Application
  • For a reasonable period thereafter to support customer service, legal obligations, and backups

If you would like us to delete your data, contact us at entitleguard@gmail.com.

We will take reasonable steps to remove your information.

8. Children’s Privacy

Entitle Guard™ does not knowingly collect personal data from children under the age of 13. If we discover such data:

  • It will be deleted immediately
  • Parents or guardians may contact us at entitleguard@gmail.com to request deletion

The Application is not intended for children under 13.

9. Security

We prioritise protecting your data and employ:

  • Physical safeguards
  • Electronic encryption
  • Procedural controls
  • Secure servers and access limitations

However, no method of transmission over the internet is 100% secure. You use the Application at your own risk.

10. Changes to This Privacy Policy

We may update this Policy periodically. When we do:

  • The updated version will be published on this page
  • Continued use of the Application constitutes acceptance of the revised Policy

We recommend reviewing this page regularly.

11. Your Consent

By using the Application, you consent to:

  • The collection and processing of your data
  • The terms outlined in this Privacy Policy
  • Any future amendments published on this page

12. Contact Us

If you have questions or concerns about privacy practices while using Entitle Guard™, contact us at support@entitleguard.com.

We will respond as soon as reasonably possible.